Governance Model

We believe in establishing a strong governance model to effectively manage and govern your ServiceNow instance. Our experienced consultants work closely with your organization to define governance frameworks, policies, and procedures. This includes roles and responsibilities, change management processes, incident and problem management protocols, and service level agreements (SLAs). Our governance model ensures compliance, transparency, and optimal utilization of the ServiceNow platform.

Value Centricity

At Intellivate Technologies, we prioritize delivering value to our clients through our ServiceNow sustenance services. We understand that your organization's goals and priorities may evolve over time, and we align our services to continuously deliver value. Our experts conduct regular reviews and assessments to identify areas for improvement, optimize processes, and enhance system performance. We work with you to identify key performance indicators (KPIs) and metrics to measure the success and value generated by your ServiceNow implementation.

Upgrade Support

ServiceNow releases regular updates and enhancements to their platform to provide new features, security patches, and performance improvements. As part of our sustenance services, we offer upgrade support to ensure that your ServiceNow instance is always up-to-date and leveraging the latest capabilities. Our experts handle the entire upgrade process, including impact analysis, testing, and deployment, minimizing any disruption to your operations.

Continued Transformation

We understand that digital transformation is an ongoing journey. Our ServiceNow sustenance services go beyond support and maintenance to foster continued transformation within your organization. Our team works closely with you to identify opportunities for process automation, optimization, and innovation. We leverage ServiceNow's capabilities, such as workflow automation, AI-powered insights, and self-service portals, to drive efficiency, productivity, and an enhanced user experience. We continuously assess your evolving needs and align the ServiceNow platform to support your business objectives.