Data Collection Layer

Techenon’s data collection layer ensures that no crucial information goes unnoticed. It encompasses various components.

Log Collection

Techenon collects logs from diverse sources, enabling deep visibility into system events, user activities, and infrastructure performance. With centralized log collection, troubleshooting and root cause analysis become faster and more accurate.

Fault and Performance Monitoring

Our platform captures real-time data on system faults and performance metrics. It provides detailed insights into system behavior, identifies bottlenecks, and enables proactive management to prevent issues before they impact operations.

Application Performance Monitoring

Techenon's application monitoring capabilities allow you to track the performance of critical applications. It analyzes application metrics, identifies performance degradation, and helps optimize the end-user experience.

Cloud Observability

With cloud observability, Techenon provides visibility into your cloud infrastructure and services. It collects data from cloud providers, enabling you to monitor resource utilization, detect anomalies, and optimize cloud performance.

Data Lake

Techenon's data lake acts as a centralized repository, collating unstructured, structured, and semi-structured data. It efficiently stores and organizes vast amounts of data, facilitating easy access, retrieval, and analysis.

AI Ops Layer

The AI Ops layer of Techenon harnesses the power of artificial intelligence and machine learning algorithms to derive actionable insights and automate IT operations:

Event Management

Techenon's event management capabilities enable real-time monitoring and correlation of events from various sources. It filters out noise, identifies critical incidents, and triggers appropriate actions.

AI and Machine Learning

By leveraging AI and machine learning techniques, Techenon analyzes historical and real-time data to detect patterns, identify anomalies, and predict potential issues. This empowers you to take proactive measures and prevent disruptions.

Root Cause Analysis

Techenon's root cause analysis feature helps you identify the underlying causes of incidents quickly. It performs in-depth analysis of events, dependencies, and historical data, streamlining the troubleshooting process.

Automation & Remediation

Techenon automates repetitive tasks and routine IT operations. It intelligently identifies incidents, applies predefined workflows, and triggers automated remediation actions. This enhances operational efficiency and frees up resources for more strategic initiatives.

Service Management Layer

Techenon's service management layer streamlines IT service delivery and ensures efficient management of IT assets and configurations:

Incident Management

Techenon's event management capabilities enable real-time monitoring and correlation of events from various sources. It filters out noise, identifies critical incidents, and triggers appropriate actions.

Service Catalog and Service Request Management

Our platform captures real-time data on system faults and performance metrics. It provides detailed insights into system behavior, identifies bottlenecks, and enables proactive management to prevent issues before they impact operations.

Knowledge Management

Techenon's knowledge management capabilities enable the creation, organization, and retrieval of knowledge articles. It empowers users to find self-help solutions, reducing resolution time and enhancing end-user satisfaction.

Problem Management

With Techenon's problem management feature, you can effectively identify and address recurring incidents at their root cause. It facilitates proactive problem resolution and drives continuous improvement.

Change Management

Techenon's change management capabilities help you manage and track changes to your IT infrastructure. It ensures that changes are planned, tested, and implemented seamlessly, minimizing the risk of disruptions.

Asset Management and CMDB

Techenon enables efficient management of IT assets and configurations through its asset management and configuration management database (CMDB) capabilities. It provides a centralized view of assets, tracks their lifecycles, and ensures accurate configuration data.

Visibility Layer

Techenon's visibility layer provides comprehensive insights and analytics to drive data-driven decision-making:

Predictive Analytics

Techenon's predictive analytics capabilities leverage historical and real-time data to forecast trends, identify potential issues, and optimize resource allocation. It empowers you to take proactive measures and make informed decisions.

Dashboards

Techenon offers customizable dashboards that present real-time and historical data in a visually appealing format. You can easily monitor key performance indicators, track system health, and gain actionable insights at a glance.

Business Analytics

Techenon's business analytics feature provides advanced analytics capabilities to analyze operational data, identify patterns, and uncover actionable insights. It enables you to make data-driven decisions and drive continuous improvement.